Blue Mountain Espresso: Ordering Policy

Retail Prices:
All prices published on our web site are FOB Missoula, Montana. You may qualify for free local delivery, please see below.

Wholesale Pricing:
We offer discounts on wholesale volume orders to retailers. If you are not a current customer and wish to purchase at wholesale volume & receive a discount please contact us via email: bluemtn@bluemountainespresso.com or via phone: 1-406-251-6200.

Payment Options
We accept all major credit cards, Paypal, cash, local checks & cashiers checks/money orders. Occasionally, we do extend 10 day terms to retailers, but only upon approval.

We do not have a minimum order requirement.
Free Local Delivery is available for orders over $45.00 (includes Missoula and up to a 50 mile radius) via our delivery service. All other orders will be shipped via UPS, USPS, or other available carrier. Buyers will pay the shipping & handling fees as applicable (except on local deliveries & large wholesale orders may qualify for free shipping--please contact us for information). We can also arrange for you to pick up your order. Please call us at 1-406-251-6200 to arrange for pick-up.
We strive to ship all paid orders within one business day. We ship via our delivery trucks, UPS, USPS, & various trucking companies. If you need an express delivery, please contact us via email: bluemtn@bluemountainespresso.com or via phone: 1-406-251-6200
Shipments must be to United States delivery addresses only. UPS shipments can not be shipped to P.O. Boxes.

Damaged Shipment
Occasionally orders will be damaged in transit. If your order is clearly damaged when you receive it, please have the delivery driver record the damage and get a copy of the notation. This will help us to recover the loss from the carrier.

Refunds & Returns
We will replace the product if we've sent the wrong item or if the item sent was damaged in shipping. Otherwise, we can only accept returns on unopened product returned within 7 days of delivery receipt. Product must have its original factory seal intact. Buyer will pay for shipping and handling of all returns plus a 5% restocking fee. Sorry, no refunds on original shipping costs. Please call us so we can help with the return because returns must be approved by us, Blue Mountain Espresso Services, Inc.

Shipping Delays Disclaimer:
Sorry, we do not give refunds for shipping delays caused by events or incidents beyond our or our carrier's control. This would include, but is not limited to, adverse weather conditions, natural disasters, labor disputes & disruptions in transportation systems, unavailability or refusal to accept packages and acts of war.

International Shipping
Sorry, we currently do not have the policies & procedures in place to ship internationally. However, if you contact us with your information, we will attempt to make it happen.